Process Improvements

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Process charts have long been used in quality management for monitoring processes as part of quality management efforts. However, the power of the underlying principles and applications may not be fully tapped by organizations that already have expertise in using the tool.

Dr. William Sawaya will present some of his own research and discuss other research that makes use of process charts in managing some processes which are not typical settings for the use of such charts. Almost any process currently being managed can be better understood and better managed by applying the principles of process improvements, and using such tools as process charts.

$25 for APICS professional members and guests, $15 for students (Unemployed Toledo professional members attend for free.)

Reservation cut-off date is Tuesday, November 6, at 5:00 pm Send your reservation request to


Mancy's Italian Restaurant
5453 Monroe St
Toledo, OH 43623, US (map)

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