Toledo ServiceNow User Group - February

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We are very excited to announce the next Toledo ServiceNow User Group on Thursday, February 16, 2017!

Discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.

  • Trade tips, tricks and successes around the ServiceNow platform
  • Hear best practices and demonstrations
  • Network with your fellow IT professionals

Agenda

  • 1:00PM – 1:30PM Registration and Networking
  • 1:30PM – 1:35PM Welcome and Housekeeping | Bruce Burgin/Dean Barley – Owens Corning
  • 1:35PM – 1:40PM Introductions, Review of Agenda, and What is New? | Brian Klaus - ServiceNow
  • 1:40PM – 2:30PM The Platform Journey: Example Applications on the ServiceNow Platform| Troy Dowd, App Dev Team Lead - Owens-Illinois
  • 2:30PM – 2:45PM Getting to Knowledge 17 | Brandon Reese – ServiceNow
  • 2:45PM – 3:30PM SACM – Addressing Asset Management in 2017 | Yvette Matthews – ITS
  • 3:30PM – 3:45PM Break-Networking
  • 3:45PM – 4:30PM ServiceNow Customer Service Management and Service Mapping | Robert Mitchell - Accenture
  • 4:30PM – 5:00PM Performance Analytics: Essentials | Steve Vaughan, IT Architect - Owens-Illinois
  • 5:00PM – 5:30PM Wrap-Up, Q&A, Networking
  • 5:30PM – 7:00PM Happy Hour

Venue

Owens Corning
One Owens Corning Parkway
Toledo, OH 43659, US (map)

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